Privacy Policy

Ravenshoe Steam Railway & Caravan Park Privacy Policy

This privacy policy outlines how we collect, use, share and protect personal information provided through our website and during your interactions with our business.

Information We Collect

We collect personal information when you make bookings online, by phone or in person, sign up for our email newsletter, participate in surveys, post on our social media pages, contact us with inquiries, or otherwise provide us with your personal details.

The types of information collected include:

Contact details – name, email, phone number, address
Payment information – credit card number, billing address
Demographic information – number and age of guests
Communications with us – emails, social media posts

We also collect website usage information and IP addresses through cookies to improve our services.

Using Personal Information

We use the information collected to:

Process bookings and provide confirmations
Process payments
Send booking reminders, receipts, and pre-stay information
Respond to inquiries and requests
Email newsletters and promotional offers
Conduct surveys and marketing initiatives to improve our services
Analyze website usage to improve the site

Sharing Personal Information

We do not sell or rent personal information to third parties. We only share it with service providers relevant for your booking such as payment processors. We may disclose information if required by law. We will never share information with other companies for marketing purposes.

Data Security

We implement security measures to protect data from unauthorized access, disclosure, alteration or destruction. This includes SSL encryption of data sent through our website, firewalls, restricted staff access, and secure storage of backups.

Data Retention

We retain personal information as long as required to fulfil the purposes outlined above and as legally mandated. Booking details are kept for 5 years for tax and accounting purposes. Newsletter subscriber details are kept until unsubscription.

Accessing and Updating Personal Information

You can access, review, correct or delete unnecessary personal information by contacting us. You can unsubscribe from marketing communications through the provided links.

Policy Updates

We may update this privacy policy from time to time. We will post any changes on our website along with the updated policy date. Your continued use of our services after any changes constitutes acceptance of the revised terms.

If you have any questions about our privacy practices, please contact us at:

Ravenshoe Steam Railway & Caravan Park 1 Railway Rd, Ravenshoe QLD 4872 Email: info@ravenshoesteamrailway.com.au Phone: (07) 4097 7198